Shipping And Handling

All goods are carefully packed. Should the goods be damaged upon delivery, then please contact us so that we may make good the problem. We only charge what it takes to get the product to your door.

International customers - please email for freighting quote.

Delivery Schedule

Delivery is through our local courier and is usually achieved within 2-3 business days.

Back Orders

If there is an unexpected delay with the product, you will be notified by email. Estimated date of departure will be given and you will have the right to cancel your order.

Credit Card Security

We use fully secure shopping cart technology. When you enter your personal information on our website we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us.


If you are not satisfied with the products you receive through The Third Eye, You can return them, within 14 days and we will send you replacements or a refund.

To return please repackage and mail to:

The Third Eye
177 Karangahape Rd
Newton, Auckland

We would also love it if you would include a note on what exactly you found lacking (we want our customers to get a quality product, so if there is an area that we are missing then we want to know about it!)

International Customers, please be aware that any customs charges or conditions applicable in your state/ locality/ or country are your responsibility. Any customs duties, sales taxes and other regulatory charges are payable by the purchaser. Please be aware that any registration claims regarding any products are only valid in New Zealand.

Our Details

The Third Eye
177 Karangahape Rd, Auckland, New Zealand
Ph: 09 379 8739
Fax: 09 379 8739
Mob.: 021 165 0106

Privacy Policy

We believe in personal privacy and comply with all regulations to protect your privacy. We do not disclose or sell any of your personal information. It is what you expect and we deliver that promise.

Remittance Terms

Your Credit card will be charged when you order.

Payment is required by The Third Eye prior to shipping orders.

Returns & Cancellation Policy

We understand that buying online can be tricky as you've never felt the product or tried it on. That's why we have a lenient returns policy that allows you to get a full refund for any full price products that you're not happy with. If for any reason you are not completely satisfied with any full price product, please return it to us in the original condition within 14 days of receipt and we will replace it or refund your purchase price using the original payment method. Unfortunately, we do not offer refunds or credit notes for sale items. The cancellation policy allows refund at any stage of the purchase prior to the goods being posted. After goods have been sent the refund policy takes effect.

Postage Charges on Returns

Postage charges on returns are not refundable. However, if you are returning an item for exchange (i.e. the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel.